Stoneridge Towne Centre

Negative Reviews:

• Reports of verbal abuse from nurses to residents and nurses being distracted on their phones, neglecting residents at fall risk.
• Concerns about the kitchen's sanitation practices, specifically the dishwasher not using proper chemicals to sanitize plates and utensils.
• Instances of staff apathy and failure to follow care guidelines, leading to a resident's fall and subsequent injury.
• Complaints about poor care, including unfulfilled promises of laundry service and showers, long response times to call buttons, and inappropriate dietary provisions for a diabetic resident.
• Reports of staff attempting to delete evidence of neglect and poor care conditions.
• Feedback on the facility being understaffed, with some staff members being described as unfriendly and management being unhelpful.
• One review mistakenly addressing the selection of ottoman rugs, likely intended for a different establishment.

Neutral to Positive Reviews:

• Some staff members described as friendly and pleasant, with a mention of the director of nursing being present on a weekend.
• One reviewer noted the living conditions could be improved but did not describe the experience as awful.
• A brief mention of an "alright experience" during a clinical placement, without further details.

Concerns Raised by Family Members:

• Family members reported having to intervene to ensure their loved ones received basic care, such as assistance with a bedpan, due to slow or no response from staff.
• Reports of residents being forced to return home prematurely, without adequate strength or preparation for a safe home environment.