Stonehedge Rehab and Skilled Care Center

Positive Highlights:

• Several staff members, including the director of nursing and a resident ambassador, received high praise for their exceptional care and dedication.
• Physical Therapy (PT) and Occupational Therapy (OT) services were highlighted as exceptional, aiding in recovery goals.
• Some residents expressed gratitude towards the kitchen, laundry staff, and overall care received, mentioning a comfortable and clean environment.
• The activities department and administration were commended for their involvement in resident care and providing a variety of activities.
• Residents felt safe, respected, and well-fed, with some enjoying quality relationships with staff and timely responses to needs.
• The facility was described as welcoming, catering to diverse cultures, and having supportive management and staff.

Negative Feedback:

• Concerns were raised about cleanliness, with reports of the facility being filthy and infested with cockroaches and mice.
• Some residents experienced poor care, including receiving the wrong medication and lack of proper attention from staff.
• Complaints about staff attitude, with some described as underqualified, lazy, dismissive, and rude.
• There were reports of a bad odor, unclean conditions, and neglected personal hygiene of residents.
• Some feedback suggested that the facility's environment and staff responsiveness were lacking, with a need for more training for certain staff members.

Mixed Reviews:

• While some residents and their families praised the care and environment, others found it severely lacking and recommended investigation or closure.
• The quality of food received both praise and criticism, indicating varied experiences among residents.
• There were differing opinions on the staff's performance, with some highlighting exceptional care and others pointing out significant shortcomings.