Stonehaven Assisted Living

Positive Feedback:

• Stonehaven is praised for its warm, homey feel and friendly, responsive staff.
• Communication with families is highlighted as a strong point, with staff members taking time to address concerns thoroughly.
• The facility has been commended for its cleanliness and for taking good care of residents, even through challenging times like the pandemic.
• Improvements in employee morale and a more professional atmosphere have been noted under new leadership.
• Residents are described as happy and engaged, with good food and a pleasant environment.
• Compared to other facilities in the area, Stonehaven stands out in all categories according to some reviewers.

Negative Feedback:

• Some reviewers experienced a decline in the quality of care and professionalism after management changes, including high staff turnover and unaddressed requests for basic nursing care information.
• Issues with the memory care wing were mentioned, including a lack of observed higher level of care and concerns over resident safety.
• Unprofessional management practices were reported, including firing an employee for not working on an off day without prior notification of schedule changes.
• Problems with cleanliness and maintenance of the facility upon move-in were noted, along with issues regarding billing errors.

Mixed Feedback:

• While some reviews highlight excellent communication and responsiveness from staff, others have experienced defensive behavior and lack of communication, especially regarding requests for resident records.
• The quality of care and overall satisfaction with the facility seem to have varied significantly over time, with some reviewers noting a decline after specific staff members left.