Stone Oak Care Center

Positive Reviews:

• Many reviewers praise Stone Oak for its compassionate and knowledgeable staff, highlighting the care and attention given to residents as if they were family.
• The facility is frequently described as clean, with a friendly atmosphere, and the staff is noted for their professionalism and dedication to patient care.
• Several reviews commend the facility for its diligent safety measures, especially during COVID restrictions, ensuring everyone's safety and well-being.
• Some reviewers have had long-term positive experiences, noting improvements under new management and expressing gratitude for the care provided to their loved ones over the years.
• The rehabilitation services and therapy department receive specific praise for their effectiveness and the positive impact on patients.
• Staff members are described as helpful, supportive, and attentive, contributing to a warm and inviting environment.

Negative Reviews:

• There are reports of personal items being stolen, with one reviewer stating their loved one's clothes, medication, and blankets were missing, leading to a decision never to return.
• Some reviews express dissatisfaction with the level of care, mentioning instances of neglect, such as delays in medication administration and inadequate responses to patient needs.
• Concerns about cleanliness and maintenance are raised, with one reviewer turning away from the facility due to an unpleasant smell.
• Communication issues are highlighted, including difficulties in getting in touch with staff and a lack of responsiveness to voicemails.
• A particularly distressing account describes a lack of proper medical attention and respect for a resident, leading to a decision to transfer the individual to another facility.

Mixed Reviews:

• While some reviews mention staffing challenges, they also acknowledge the staff's efforts to provide the best care possible under the circumstances.
• One review suggests that despite the facility's need for some interior updates, the quality of care received is commendable and would lead to a return if needed.

Overall, Stone Oak receives a mix of highly positive and seriously negative reviews, with many praising the staff and the care provided, while others raise significant concerns about aspects of the facility's operation and resident treatment.