Stevens Park Health And Rehabilitation

Stevens Park has received mixed reviews from visitors and family members of residents. Some highlight the cleanliness, well-lit environment, and the quality of food served to residents, noting that the staff works well as a team and the residents seem happy with the care provided. Positive remarks also extend to the physical therapy and occupational therapy teams, which are praised for their professionalism, knowledge, and commitment to patient rehabilitation.

However, several reviews express significant concerns about the facility. Complaints include poor treatment of residents, with allegations of staff being rude and disrespectful, and instances of neglect such as residents not being fed on time or at all, and medication errors. Concerns about the facility's communication and responsiveness have been raised, particularly regarding the handling of patient care plans and medication management. Some reviewers have reported issues with cleanliness, such as flooded bathrooms not being promptly addressed, and food quality, with meals being served burnt or cold.

While some staff members are commended for their caring and professional attitude, others are criticized for their defensiveness and lack of attention to residents' needs. The facility's administration has been described as difficult to reach, with feedback from the facility being minimal and almost nonexistent. This has led to frustration among family members who are advocating for their loved ones.

Overall, the reviews suggest that while there are areas of strength at Stevens Park, particularly in rehabilitation services, there are also significant concerns regarding the quality of care, staff behavior, and facility management that potential residents and their families should consider.