Sterling Ridge

Positive Reviews:

• Residents and their families praise the kindness and professionalism of the staff, highlighting their trustworthiness and caring nature.
• The quality of food and variety of meals receive commendations, contributing to a pleasant living experience.
• Facilities are described as updated, clean, and well-maintained, with a focus on creating a welcoming and supportive environment for residents.
• Activities and community engagement are highly valued, with specific mentions of the positive impact of pets and planned events on resident well-being.
• Communication with families is emphasized as a strong point, ensuring relatives are kept informed and involved in the care process.
• The property is described as beautiful, with a high rating from the Nevada State Health Division for healthcare quality and compliance.

Negative Reviews:

• Some reviews express frustration with administrative issues, such as unreturned phone calls and delays in document processing.
• Concerns are raised about the adequacy of staff training for dementia care and the security of the facility for such patients.
• There are allegations of discrimination and an unwelcoming atmosphere for people of color, both for potential employees and residents.
• Questions are raised about the facility's staffing levels, caregiver-to-resident ratios, and whether the facility prioritizes capacity over resident safety and care quality.

Mixed Reviews:

• While many reviews highlight the exceptional care and environment provided by the facility, concerns about specific operational and cultural aspects suggest areas for improvement.