Sterling Aventura

The Sterling has received a mix of reviews from residents and their families, highlighting both positive and negative experiences. Many praise the staff, particularly mentioning Daniel for his exceptional service and dedication, especially during the challenging times of Covid-19. The new management team has also been commended for their improvements in service and staff, making residents and their families extremely happy.

However, there have been concerns regarding safety, staff professionalism, and the handling of incidents on the property. One review detailed a negative experience with a car accident involving a contractor and the subsequent handling by the management, suggesting a need for better responsibility and professionalism. Another review criticized the staff's attitude towards residents, mentioning instances of rudeness and impatience, which is alarming in a caregiving environment.

Concerns about the facility's handling of Covid-19, including a lack of activities and disorganized meal and medication schedules, were also mentioned. Additionally, there were complaints about the lack of prompt assistance and care, with one family member expressing distress over their parent not receiving timely help.

On a positive note, many reviews highlighted the facility's cleanliness, the caring nature of the staff, and the efforts made to ensure residents feel at home. Mark Monaghan, in particular, was praised for his helpfulness and dedication to making the transition to The Sterling smooth for new residents and their families. The facility's environment and the continuity of care, especially for those with advanced dementia, were also commended.

Overall, while The Sterling has areas that need improvement, particularly in staff professionalism and incident management, many families have had positive experiences with the care and environment provided to their loved ones.