St. Teresa Nursing And Rehabilitation Center

Negative Reviews:

• One reviewer reported a lack of care for their mother, leading to a decline in her health and motivation.
• Issues with wound care were highlighted, with one patient needing to be taken to the ER due to inadequate care.
• Several reviewers expressed concerns over neglect, poor management, and unprofessional behavior, including issues with payment for services rendered.
• Complaints about the lack of timely patient care, with instances of infections, overdoses, and inadequate transportation mentioned.
• One reviewer described the facility as having no leadership, bad management, and a culture of retaliation against complaints.
• Concerns were raised about the facility's ability to rehabilitate patients, with one reviewer suggesting it operates more like a funeral home.
• Reports of neglect, including failure to change residents' diapers and respond to their needs in a timely manner, leading to bed sores and dissatisfaction.
• A deeply troubling account of neglect and mistreatment leading to a patient's serious infection was shared.

Positive Reviews:

• Several reviewers praised the care their family members received, thanking the staff for their dedication and support.
• Improvements under new management were noted, with specific appreciation for the open door policy and responsiveness to resident needs.
• The facility was commended for its cleanliness, friendly housekeeping staff, and overall warm and welcoming atmosphere.
• Activities and efforts to engage residents, such as games, coloring, and exercising, were appreciated.
• Some reviewers highlighted the excellent service, professionalism of the staff, and the comprehensive care provided.
• Great patient hospitality and staff helpfulness were mentioned as key strengths of the facility.