St. Paul Senior Living

Negative Reviews:

• Several complaints about poor maintenance, including unresolved issues with bedbugs, mice, roaches, floods, and broken elevators.
• Reports of unresponsive management and rental office staff, with difficulties in getting maintenance problems fixed.
• Concerns about the lack of a property manager and maintenance staff, leading to unresolved issues such as non-functional air conditioning.
• Complaints about the unprofessional management team and frequent outages of elevators and handicap-operated doors, posing safety issues.
• Specific incidents of delayed service, such as a significant wait for A/C unit repair during a heatwave, highlighting responsiveness issues.

Mixed Reviews:

• Some residents find the staff sweet and loving, while others struggle with contacting them, indicating inconsistency in service quality.
• While the exterior appearance and individual units receive praise, the overall management and maintenance services are criticized.
• One resident reported eventual resolution of a service request but expressed frustration with the need for repeated calls to achieve results.

Positive Reviews:

• Some residents report happiness and satisfaction with their living conditions, praising the attentive, knowledgeable, and friendly front office staff.
• Positive remarks about the property's living conditions and the open door policy of the current front office staff.