St. Mary Villa For Independent & Retirement Living

Reviews for the senior living facilities show a mixed range of experiences. Some visitors and family members have expressed concerns about the difficulty in communication, with reports of unanswered calls and unresponsive staff. Additionally, there are complaints about cleanliness and odors within the facility, as well as a lack of attention and care from the staff. Concerns were also raised about the physical state of the rooms and common areas, describing them as dated, depressing, and lacking in amenities such as a common area for residents to gather.

On the other hand, there are positive reviews highlighting the facility's affordability, the option to furnish rooms either by the facility or personally, and the spaciousness of the accommodations. The staff has been described as friendly, polite, and going above and beyond to make residents feel welcome. The facility's location, close to family, and the provision of three meals a day were also appreciated. Some reviews praised the facility for its vibrant atmosphere, cleanliness, and the staff's accommodating nature throughout the process of moving in.

Specific features such as a special dementia section, outdoor spaces, and religious services were highlighted as positive aspects. The facility's efforts to maintain a safe and engaging environment for dementia patients, including outdoor areas and activities, were commended. The pastoral care and religious services available were also appreciated by some families.

However, there are reports of staffing issues affecting the level of care provided, with some residents not receiving proper attention. The use of temp agencies for staffing and the lack of engagement from staff members were concerns for some reviewers. Despite these issues, some families have had very good experiences, noting the facility's organization, cleanliness, and the efforts made by admissions staff to accommodate their needs.

In summary, while there are areas of concern that need addressing, particularly in terms of staff responsiveness, cleanliness, and resident care, there are also many positive aspects to the facility, including its location, amenities, and the efforts made to create a welcoming and accommodating environment for residents.