St Mary Home

Negative Reviews:

• Horrible place with a high turnover and dangerous staffing.
• Majority of the staff mistreated a resident, with poor communication from the house doctor.
• Described as a disgrace, toxic, and hostile work environment, especially for employees not of equal backgrounds to the Nursing director.
• Some staff are only there for a paycheck, showing inattentiveness and rudeness.
• Reports of residents suffering due to neglect, including a case where a resident was left in respiratory distress leading to death.
• Understaffed, leading to rushed and ineffective care, with some staff being described as lazy and rude.
• Facility accused of Medicare fraud two years after a resident's death.
• High patient to nurse ratio, with reports of staff being on their cellphones instead of attending to patients.

Positive Reviews:

• Some staff, particularly a Social Worker, praised for caring and providing updates on residents.
• St. Mary's has been helpful during the COVID crisis, keeping residents healthy and arranging for supervised visits.
• Facility described as fairly clean, well-run, and providing top-notch service and care.
• Staff commended for being very caring, respectful, clean, friendly, polite, and very helpful.
• Positive work environment for some, with a new employee expressing gratitude for the supportive team.

Mixed Reviews:

• Great facility but toxic work environment.
• Some staff seem to care for residents, while others are less attentive.
• Facility has changed since being owned by Trinity, leading to different standards of care.