St Joseph's Manor

Negative Reviews Highlight:

• Facility described as filthy, with a pervasive smell of urine and poor air quality.
• Staff criticized for being rude, unprofessional, and having poor communication skills.
• Concerns over hidden charges and overall management perceived as unprofessional.
• Facility's appearance and cleanliness are outdated and not maintained.
• Complaints about the quality of meals and lack of nutritional value.
• Reports of high staff turnover and lack of attentive care.
• Residents' rooms and common areas not clean, with issues like unclean carpets and spills.
• Facility described as more of an institution than a welcoming home, with shared bathrooms and lack of individual apartments.

Positive Reviews Highlight:

• Some staff members, particularly mentioned by name, are appreciated for their kindness and care.
• Facility offers activities and personal attention to residents, including arts and crafts, movies, and home-cooked meals.
• Location of the facility is considered perfect by some reviewers.
• Overall, some reviewers find the staff friendly and helpful, with a caring attitude towards residents.

Mixed Reviews:

• Some residents and their families experienced initial satisfaction that declined due to management changes and staff attitudes.
• Concerns about the facility's ability to accommodate residents with specific needs, such as those with visual impairments or more combative behavior due to conditions like Alzheimer's.