St. Gales Estates

Positive Reviews:

• Living and common areas are consistently clean, neat, and fresh smelling. The staff is well-trained and caring.
• Management and staff are described as very professional, with special mention of the administrator being exceptional.
• Residents are treated like family, with the facility appearing very clean and residents expressing their love for the place.
• The facility is always clean, with no overwhelming odors, and the staff is friendly. Resident care is a top priority, with a variety of activities available.
• Staff and residents at St. Gales Manor are a blessing, showing genuine care and providing a comforting environment for residents and their families.
• St. Gales Manor is praised for its care, including church availability, restaurant and social functions, and grooming services.

Negative Reviews:

• Complaints about the quality of food.
• Concerns about a night nurse's attitude and handling of a resident, though other staff members are noted as nice and helpful.
• Insufficient staff to properly care for residents, leading to severe neglect and health issues for a resident.
• Reports of a hospital-like environment, unprofessional staff appearance, and issues with the management of residents' finances and health communication.

Mixed Reviews:

• While there are no perfect places due to imperfections in people, some residents and their families have found happiness and satisfaction with the care provided.
• However, there are serious concerns regarding the safety, professionalism, and overall well-being of residents in some cases.