St Francis Home of Williamsville

Summary of Reviews:

• Many reviews describe the facility as having a negative atmosphere, with complaints about cleanliness, particularly unpleasant odors.
• Staff behavior has been a significant concern, with reports of unprofessionalism, lack of compassion, and inadequate care.
• There are alarming accounts of patients being neglected, including not being fed properly, left in unsanitary conditions, and not receiving timely medical attention.
• Several reviewers mentioned the facility being understaffed, with existing staff overwhelmed and expressing dissatisfaction with their working conditions.
• Issues with management and administration were highlighted, including inappropriate dress and failure to prepare necessary paperwork for patient discharge.
• Some reviews noted theft from patients' rooms and a general lack of security and supervision.
• There were a few positive comments about the staff being friendly and attentive at St. Francis Home of Williamsville, though these were in the minority.
• Concerns were raised about the facility's response to medical issues, with one case leading to a patient's death due to untreated conditions.
• Family members reported having to hire additional help due to the lack of adequate care provided by the facility.
• Overall, the majority of reviews strongly advise against placing loved ones in this facility, with many calling for its closure due to the poor level of care and management.