St. Catherine Commons

Positive Reviews:

• Many reviewers highlight the caring and professional staff, noting their dedication to meeting residents' needs, including during challenging times such as recuperation from surgery and during COVID-19 restrictions.
• Staff members, including RN managers and other employees, praise the supportive leadership and the team's commitment to providing high-quality care and improving residents' quality of life.
• Family members of residents express gratitude for the exceptional care provided, mentioning specific instances where staff went above and beyond to ensure the well-being and comfort of their loved ones.
• The facility is commended for its cleanliness, welcoming atmosphere, and the quality of its memory care floor. The food and activities offered are also mentioned positively.

Negative Reviews:

• One review mentions significant management turnover and concerns about the qualifications of a former director, along with issues related to cleanliness and care.
• Another review discusses a negative experience related to an eviction on a lease technicality, suggesting a focus on profit over resident care under new management. Concerns about the use of cheap materials for renovations and pest control issues are also mentioned.

General Feedback:

• Overall, Casa Del Mare receives high praise for its staff's compassion, professionalism, and dedication to resident care.
• The facility is described as clean, friendly, and accommodating, with a strong sense of community and a commitment to ensuring residents feel at home.
• While there are a few negative experiences noted, the majority of reviews focus on the positive impact the facility and its staff have on residents and their families.