St. Andrews Living Center

Positive Reviews:

• Many reviewers praise the care and attention their loved ones receive, highlighting the knowledgeable, loving, and friendly staff.
• Facilities are described as clean and well-maintained, with a variety of activities available for residents.
• Several reviews commend the long-term staff and their dedication to providing a high standard of care, especially for residents with severe dementia.
• Some reviewers specifically appreciate the clean environment, the involvement of the staff with residents, and the overall atmosphere of the community.
• The administration and staff are frequently mentioned for their efforts in making special days and occasions memorable for residents.

Negative Reviews:

• A few reviews express disappointment with the facility, citing issues such as inadequate staffing, especially on weekends, and restrictions on family participation in care.
• Concerns are raised about the management's approach to end-of-life care and the perceived lack of teamwork among nursing staff.
• One reviewer describes a particularly negative experience with emergency situations not being handled appropriately, leading to concerns about the facility's capacity to provide adequate care.
• Some criticisms include the facility's appearance, the quality of food, and the overall cleanliness and maintenance.

Mixed Feedback:

• While many reviews are overwhelmingly positive, praising the staff and the care provided, a few highlight significant areas for improvement, particularly in staffing and management practices.
• The majority of feedback is positive, with families feeling grateful for the care their loved ones receive, but concerns about specific aspects of care and management practices suggest areas that could enhance the overall experience for residents and their families.