Spruce Point Assisted Living

Positive Reviews:

• Employees appreciate the hardworking management and administrative team, highlighting their commitment to treating residents with respect and providing excellent care.
• New management and administrators are praised for creating a stable and supportive work environment, focusing on professional growth and excellent patient care.
• Staff is described as compassionate and dedicated, with residents enjoying being spoiled. Recent additions like a bistro enhance the living experience.
• Changes in management have positively impacted the look and feel of the community, with a focus on resident dedication.
• Family members commend the loving environment and care provided to their loved ones, noting the seamless transition through leadership changes.
• Staff and management are recognized for their hard work, creating a welcoming, safe, and comfortable atmosphere for residents and their families.
• Visitors and potential clients are impressed by the friendly and compassionate staff, even amidst challenging times like the Covid pandemic.
• Some employees share positive work experiences, mentioning supportive management and a caring approach towards residents.

Negative Reviews:

• Some reviews criticize the management and practices, describing them as poor, incompetent, and rude.
• Concerns are raised about resident neglect and the quality of care provided.
• Former employees share experiences of being overworked, underpaid, and facing unrealistic expectations.
• There are reports of threatening behavior from management towards families regarding care costs and hospital readmissions.
• One review warns against placing loved ones in the facility, suggesting that personal care might be better.

Mixed Feedback:

• While some reviews highlight the excellent care and environment, others suggest looking elsewhere due to concerns about management and resident care.
• The facility receives both praise for its staff and criticism for its management practices and care quality.