Springs Of Lady Lake

Positive Reviews:

• Residents and their families report high satisfaction with the quality of food and the friendliness of the staff at Lady Lake.
• Employees at The Springs describe a family-like atmosphere among staff, continuous improvements in care, food quality, and safety measures.
• Visitors and family members appreciate the clean facilities, friendly staff, and the care and happiness of the residents.
• Many reviews highlight the excellent customer service, great activities, and the warm, caring nature of the staff at various facilities.
• Some residents feel safe and well-cared for, enjoying activities like music entertainment and bingo.
• Healthcare professionals commend some facilities for their cleanliness, welcoming atmosphere, and the professionalism and knowledge of the staff.

Negative Reviews:

• Concerns about cleanliness, with reports of rooms not being cleaned properly and issues with maintenance.
• Some reviews mention safety concerns, including residents being able to leave the facility unnoticed.
• Complaints about the level of care, including insufficient bathing and assistance, and allegations of unprofessional behavior by staff.
• Reports of disorganization, insufficient staffing for assisted living needs, and crowded areas.
• Several reviewers express dissatisfaction with the management, including issues with communication, unfulfilled promises, and difficulties in transitioning residents to higher levels of care when needed.
• Accusations of the facility prioritizing business interests over the well-being of residents, including kicking residents out without adequate notice or explanation.

Mixed Reviews:

• While some reviews praise the staff and facilities, others highlight significant concerns about care quality, safety, and management practices.
• The experiences of residents and their families vary widely, with some expressing complete satisfaction and others voicing serious grievances.