Springridge At Charbonneau

Negative Reviews:

• One review describes the facility as terrible, expensive, and deceptive, with unqualified caregivers and a lack of promised amenities for Alzheimer's patients. The reviewer also mentions a lack of compassion and assistance for a vulnerable elderly woman.
• Communication issues and dissatisfaction with the handling of emergency situations, dietary needs, and COVID-19 policies were highlighted. Concerns about the logic of visitation policies and the impact on residents' ability to see family were also raised.
• Staff and management drama, unhappy residents, high staff turnover, and instances of employee mistreatment were reported, suggesting a negative environment.
• Concerns about the quality of food, specifically the use of unhealthy ingredients like bacon, and the impact on residents' health were mentioned.
• Unmet contracted services, including housekeeping and access to amenities, were highlighted, along with concerns about rising costs.

Positive Reviews:

• Some reviews praise the facility for its wonderful atmosphere, friendly and supportive staff, and the great spirits of the residents.
• Kind, compassionate, and professional staff, along with a variety of daily activities and attractive, wholesome meals, were commended.
• Residents and family members expressed satisfaction with the staff, food, and maintenance of the facilities. Socializing and specific amenities like a varied menu were appreciated.
• Positive experiences with staff going above and beyond, including accommodating special requests not on the menu, were shared.
• Excellent personal care and attention, inviting atmosphere, and a lovely campus were highlighted.
• Efforts to keep standards elevated during the pandemic and ensuring a safe environment for loved ones were acknowledged.
• Community outings, including visits to local attractions, were appreciated, as well as the hard work of specific teams within the facility.
• The facility was described as impressive, with friendly staff, terrific recreation, and workout options.
• Overall, some reviews describe the community as amazing, with specific thanks given to staff members for their help.