Springhill Senior Residence

Reviews of the senior living and rehabilitation facilities highlight a mix of experiences, ranging from exceptional care and cleanliness to concerns about staffing and facility conditions. Many reviewers praised the professionalism and kindness of the nursing, physical therapy (PT), and occupational therapy (OT) staff, noting significant improvements in their or their loved ones' health and mobility. The facilities were often described as clean, with attentive staff that became like family to residents. Meals received positive mentions, with some facilities offering a pleasing menu and accommodating special requests.

However, some reviews expressed dissatisfaction with the level of care, cleanliness, and management of the facilities. Concerns were raised about inadequate notice for discharge planning, neglected medical needs leading to infections, and outdated rooms lacking basic amenities. There were also reports of unsanitary conditions, including broken equipment and pest issues. The responsiveness and attitude of some staff members were criticized, with a few reviewers feeling that their concerns were not adequately addressed.

Despite these mixed reviews, many families expressed gratitude for the care provided, highlighting the dedication of staff members who went above and beyond to ensure comfort and recovery. The importance of a supportive and clean environment was a common theme among the positive reviews, with several individuals planning to return to the same facility for future care needs.

Overall, while experiences varied, the commitment of many staff members to provide quality care and support to residents and their families was evident. Prospective residents and their families are encouraged to consider both the positive and negative feedback when making decisions about senior living and rehabilitation services.