Spring Village At Stratford

Positive Reviews:

• Spring Village is highly praised for its warm and welcoming staff, making residents feel comfortable and cared for. Residents are engaged in social activities, transforming into social butterflies.
• Family members appreciate the compassionate care provided at Spring Village, noting significant improvements in their loved ones' social engagement and overall happiness.
• Atria Stratford receives commendation for its attentive and loving care, with staff members going above and beyond to ensure family members are kept in the loop, despite long distances.
• Volunteers and staff members express their satisfaction with the community atmosphere and the variety of activities available, highlighting the positive impact on residents' lives.
• Spring Village Stratford stands out for its exceptional service, particularly in memory care, with staff members treating residents like family and ensuring a welcoming environment.

Negative Reviews:

• One review mentions a lack of response to a call button being pressed for over an hour, indicating potential issues with staff responsiveness during certain times.
• Another review expresses dissatisfaction with the administrative staff at Atria during a difficult transition period, suggesting room for improvement in handling administrative tasks and transitions.

General Feedback:

• Both Atria Stratford and Spring Village receive high marks for their beautiful facilities, professional and friendly staff, and the quality of care provided to residents.
• Many reviews highlight the importance of a caring and compassionate staff, noting that this significantly contributes to the positive experiences of residents and their families.
• The variety of activities, personalized care, and the sense of community are frequently mentioned as key factors in choosing these facilities for loved ones.