Spring Valley Health & Rehabilitation Center

Negative Reviews:

• Several reviewers report neglect and poor treatment of residents, including rough handling and misdiagnosis leading to severe health issues.
• Communication with family members is described as difficult, with staff often being unresponsive or hanging up on calls.
• There are complaints about the facility being understaffed, leading to delayed or inadequate care.
• Food quality is consistently criticized, with meals often described as cold and served at inconvenient times.
• Some reviewers mention a lack of proper medical care and disregard for residents' rehabilitation needs.
• There are allegations of abuse and neglect, including leaving residents in unsanitary conditions and not administering necessary medication.
• One reviewer describes the environment as prison-like, with restricted movement and poor treatment.

Positive Reviews:

• A few reviewers thank the staff for their care and describe some employees as wonderful and patient.
• One reviewer acknowledges the hard work of the staff and their efforts to create a family-like environment for residents.
• There is mention of satisfactory physical therapy and administrative assistance with Medicare and other needs.

Mixed Reviews:

• While some reviewers express gratitude for the care provided to their family members, others strongly advise against placing loved ones in the facility due to experiences of neglect and poor management.
• One review mentions a smooth transition for a family member into long-term care, highlighting polite and caring staff, in contrast to numerous reports of neglect and abuse.