Spring Lake Village

Positive Reviews:

• Spring Lake Villages in Santa Rosa was highly praised for its layout, numerous amenities, organizations, Bocce Court, woodworking, miscellaneous classes, and culture. One resident found immediate joy in participating in a Drumming Class, the Library, and the gym, describing it as the best decision ever.
• Visitors and friends of residents have observed a happy community, enjoying the amenities and the great location. The property is well-maintained, and the residents are described as happy, cordial, and interesting. The Bocce Ball court was specifically mentioned as a highlight.
• Several reviews simply describe the place as a good place, like a cruise ship on land, and a great place for retirement that is lovely for visitors. It was noted for offering everything one needs to enjoy a full life.
• The housing complex was commended for its cleanliness and nice location by Spring Lake Park. The grounds and people were described as lovely, and the food as amazing. The landscaping, private residence spaces, and tasteful common areas were also highlighted.

Negative Reviews:

• One review detailed a horrible experience with neglect after surgery, highlighting a lack of care, poor communication, and an overall negative experience with the management and care provided.
• The handling of the Santa Rosa Firestorm evacuation was criticized for failing to provide basic emergency support and communication. An elderly resident with mild dementia was evacuated without necessary medication, and there was a lack of communication and support for residents and their families during this time.
• Concerns were raised about the shift from church oversight to corporate ownership, leading to a focus on profit over care. This included lower wages for workers, increased salaries for management, poor financial stewardship, and a general lack of integrity and responsibility. The management was described as inept, unaccountable, and discourteous, with a particular emphasis on the poor handling of emergency situations and resident care.

Overall:

Spring Lake Village receives mixed reviews, with some praising its amenities, community, and living conditions, while others criticize its management, emergency response, and shift towards a profit-oriented approach. Prospective residents and their families may want to consider these varied experiences when making a decision.