Spring Home at Galloway

Positive Reviews:

• One reviewer found the facility to be a bargain for the level of care provided, especially appreciating the peaceful environment for their father's final days and the ability to be with him until the end.
• Volunteers and family members praise the caring and dedicated staff, highlighting the positive environment and the effort to go above and beyond for residents' needs.
• The facility is described as wonderful, with amazing staff and joyful residents enjoying the beautiful buildings.
• Several reviews commend the facility for its caring, friendly atmosphere, and the staff's genuine love for their work.
• One family appreciated the seamless transition to hospice care for their mother, facilitated by the facility's in-house relationship with a hospice service, and the responsive administration.

Negative Reviews:

• Some reviews criticize the facility for being overly dictatorial about using specific hospice services, suggesting it is a cost-saving measure at the expense of resident care.
• Concerns are raised about cleanliness and maintenance, with one review mentioning issues like left briefs and spoilage, and another noting the facility's aging infrastructure and poor internet service.
• There are complaints about the management's focus on cost-saving leading to staff being spread thin, which impacts the quality of care and maintenance.
• A reviewer expresses dissatisfaction with the new owners, noting a lack of support for caretakers and the need for updates to the facility.

Mixed Feedback:

• While many reviews highlight the caring nature of the staff and the quality of care, there are significant concerns about management practices, facility maintenance, and the prioritization of cost-saving over resident care.
• One review simply mentions the commute to the facility as being too far, without commenting on the quality of care or the facility itself.