Spring Hills Somerset

Positive Reviews:

• Residents and their families appreciate the warm, friendly, and caring staff.
• The food receives high praise for its quality and variety, with special mention of the Head Chef's menu.
• The facility is described as lovely, comfortable, and akin to a hotel, with beautiful grounds and a variety of daily activities.
• Many reviews highlight the excellent care provided, including the relationships developed with nurses and other staff members.
• Specific areas like Spring Cottage are noted for their excellent care and staff.
• The administrative, medical, dining, and entertainment staff are all commended for their wonderful service.
• Family members felt supported and informed, mentioning the helpfulness of the staff in accommodating needs and providing communication.

Negative Reviews:

• One review details a frustrating experience with the business office regarding a refund, describing it as a disgrace how the situation was handled after a resident's passing.
• Another review criticizes the management for being two-faced, alleging promises are made to get families in the door but not kept, and accuses the management of unethical practices.
• Concerns are raised about the treatment of employees and the quality of care, suggesting families do thorough research before choosing this facility.

Overall:

While many reviews praise Spring Hills Somerset for its caring staff, excellent food, and comfortable environment, there are serious concerns raised about management practices and the handling of specific administrative issues. Prospective residents and their families are encouraged to consider both the positive experiences and the issues raised when making a decision.