Spring Hills Post Acute Princeton

Positive Reviews:

• Under new management, the facility has been praised for its accommodating, loving, compassionate, and understanding staff.
• Occupational therapists and other staff members have gone above and beyond in their duties, providing superb care and making residents feel like they have a family around them.
• Some reviewers have highlighted the friendly staff, beautiful facility, caring staff, and the cleanliness of the place.
• Physical therapy services, especially for balance issues in the elderly, have been commended for helping residents get strong enough for surgeries.
• Several reviewers have expressed gratitude for the outstanding care provided to their loved ones, noting the positive culture, personalized care, professional and energetic staff, and the effective organization of the rehabilitation center.

Negative Reviews:

• Some reviews have criticized the facility for poor care standards, including inadequate staffing, terrible food, and neglectful treatment of residents.
• There have been reports of residents being left without attention for extended periods, and concerns raised through the Resident, Family, and Associate Concern Line not being addressed.
• Allegations of mistreatment by staff, including overmedication, theft, and threats, have been made.
• Concerns about cleanliness and the physical condition of residents have been raised, with reports of residents smelling like urine and appearing frail.
• One reviewer described the facility as a "hell hole," criticizing the quality of food, alleging illegal activities, and accusing the staff of lying and not caring about the residents.

Mixed Reviews:

• While some reviews praise the care and services provided, others express disappointment and concern over the quality of care, especially following changes in ownership.
• There are mentions of both excellent and not very excellent care, with some reviewers grateful for the services received and others warning against placing loved ones in the facility.