Spring Hills Lake Mary

The reviews for this senior living facility present a mixed picture, highlighting both positive and negative experiences. Many reviewers praise the staff's dedication, mentioning specific employees who went above and beyond in their roles, providing exceptional care and attention to residents. The facility is commended for its cleanliness, the quality of its food, and the variety of activities available to residents. Families of residents appreciate the care and respect their loved ones receive, noting improvements in their well-being and the attentive, compassionate staff.

However, some reviews express significant concerns, including issues with billing and communication, with one reviewer mentioning a lack of response to inquiries about billing errors. Another serious complaint involves allegations of neglect and insincerity, with a detailed account of a resident's negative experience, including unfulfilled promises of care, unattended call buttons, and a lack of proper medication management. This review also raises questions about the authenticity of some positive reviews and the facility's handling of COVID-19 protocols.

Despite these criticisms, other reviews continue to highlight positive aspects such as the community's homely feel, the dedication of the staff, and the comprehensive care provided. The facility's long history of serving the senior population, its farm-to-table meals, and the variety of care options available, including assisted living and memory care, are also noted favorably. The importance of trust and compassion in care is a recurring theme in the positive reviews.

In summary, while many reviewers express satisfaction with the level of care and the environment of the facility, there are serious concerns raised that potential residents and their families may want to consider. The facility appears to have many dedicated staff members and a commitment to resident engagement and care, but issues with communication, billing, and certain aspects of resident treatment need to be addressed.