Spring Creek Rehabilitation & Nursing Care Center

Many reviews highlight the exceptional care and professionalism at Spring Creek, praising the staff's respectfulness, the effectiveness of the rehabilitation services, and the cleanliness of the facility. Patients and visitors alike commend the welcoming atmosphere, the quality of the food, and the attentiveness to patients' grooming and well-being. The rehabilitation team, including physical and occupational therapists, receives special mention for their encouragement, patience, and personalized care.

However, there are concerns raised in a few reviews regarding staff behavior and incidents of neglect. One review mentions unprofessional weekend staff and a lack of supervision, leading to a patient's discomfort and a subsequent transfer to another facility. Another review describes negative experiences with a new nurse and front desk staff, suggesting improvements in training and customer service are needed.

Despite these isolated reports, the majority of feedback is overwhelmingly positive, with many expressing gratitude for the care received or observed. Families and patients describe Spring Creek as a clean, modern, and safe environment where residents can recover and thrive. The facility's ability to foster a sense of family and community among patients and staff is frequently mentioned, along with the high level of motivation and support provided by the therapy teams.

Overall, Spring Creek is recommended by many for its comprehensive care, welcoming environment, and effective rehabilitation services, though it's noted that there is room for improvement in staff training and responsiveness to patient concerns.