Spring Creek Rehabilitation And Nursing Center

Positive Feedback:

• Staff are generally nice and busy with their duties.
• Facility is clean and well-decorated, especially noted during the holiday season.
• Staff are welcoming and informative, especially to visitors such as chaplains.
• Some visitors and agency workers have had great experiences and commend the coworker relationships.
• Visits in the courtyard are pleasant, with friendly staff and a nice environment.
• Activities such as church services are appreciated, with participation encouraged.
• Facility appears clean, and the front desk personnel are polite and helpful.
• Overall environment is clean and friendly, though nurses are noted to be stretched thin.

Negative Feedback:

• Some staff members have been described as unprofessional or rude.
• Concerns about the fulfillment of verbal or written agreements regarding bonuses.
• Issues with communication and missing personal items during a resident's stay.
• Complaints about the quality of care, including inadequate attention to residents' needs and slow response times.
• Reports of administrative and operational inefficiencies, such as mishandling of medications and poor discharge processes.
• Facility cleanliness and maintenance issues, including reports of pests.
• Staffing levels are a concern, with reports of insufficient staff to meet residents' needs adequately.
• Some visitors have had negative experiences, suggesting a need for improvement in staff responsiveness and facility management.

Mixed Feedback:

• While some visitors report satisfactory visits and care, others express significant dissatisfaction with the staff's attitude and the overall quality of care.
• Facility conditions are generally described as clean, but there are calls for more active engagement and mobility for the residents.
• There are varying reports on the staff's friendliness and efficiency, with some praising their efforts under busy conditions and others criticizing the lack of timely assistance and care.