Spring Branch Transitional Care Center

Summary of Reviews:

• Some reviewers have had positive experiences, citing friendly staff, excellent care, and significant improvements in the facility and patient well-being.
• Several reviews highlight concerns about the facility's cleanliness, including reports of pest infestations and maintenance issues like broken elevators and brown water from faucets.
• Negative experiences include serious allegations of patient neglect, such as untreated wounds, malnutrition, and inadequate hygiene care, leading to hospitalizations.
• There are complaints about the facility's management and staff behavior, including lack of proper background checks for employees, poor communication with families, and unprofessional conduct.
• Some reviewers express satisfaction with the care their loved ones received, noting improvements in food quality, staff attentiveness, and overall patient happiness.
• Concerns were raised about the facility's handling of patient finances and insurance, with some families reporting unexpected bills and disputes over coverage.
• Several reviews call for regulatory intervention, suggesting the facility's operations and care standards fall significantly short of acceptable levels.

Overall, the reviews present a mixed picture, with some families experiencing satisfactory care and others facing serious issues that raise concerns about the facility's quality of care and management.