Spring Arbor Of Raleigh

Positive Reviews:

• Many reviewers praise the staff for being polite, patient, and pleasant, highlighting their positive interactions with residents.
• Several reviews commend the facility for its cleanliness, the quality of care, especially in the memory care unit, and the professional and compassionate nature of the staff.
• Family members of residents appreciate the efforts made to keep them connected with their loved ones through FaceTime calls during the COVID-19 pandemic and commend the facility for its virus prevention measures.
• Residents are reported to be treated well, with activities and fresh food that cater to their health and happiness.
• Some employees describe the workplace as welcoming and supportive, with a good management team and a positive environment for both staff and residents.

Negative Reviews:

• Several reviews criticize the management and HR for being unprofessional, rude, and creating a negative workplace environment.
• Complaints about the facility not being upfront about additional costs after Medicaid approval, leading to financial surprises for families.
• Some reviewers express concerns over high staff turnover, medication errors, and overall care quality issues.
• Potential clients and job applicants report unprofessional behavior during interactions, including rudeness and disorganization.
• One reviewer mentioned being fired unjustly due to a medical emergency, highlighting a lack of empathy and support from the management.

Overall:

While many reviews highlight the caring and professional staff, as well as the quality of care provided to residents, there are significant concerns regarding management practices, staff turnover, and communication issues. Prospective residents and employees may want to consider these factors when making decisions about Spring Arbor.