Spring Arbor Of Leesburg

Positive Reviews:

• Spring Arbor of Leesburg is described as a well-maintained facility with modern amenities, professional staff, and spacious rooms. The staff-to-resident ratio is notably high, providing a pleasant environment for its community.
• Many reviewers highlight the caring, supportive, and professional nature of the staff. The facility is well-kept, and the leadership is committed to both residents and staff, with special attention to personal touches and celebrations of life.
• The communal areas, such as the kitchen, are appreciated, with social activities like cocktail or wine socials mentioned positively. The apartments are larger compared to other facilities.
• Spring Arbor is praised for its memory care unit and the overall atmosphere of love and care for the residents. The food quality is also highlighted as good, with attention to individual requests and desires.

Negative Reviews:

• Some reviews express concerns over staffing issues, particularly with slow response times after the call button is pressed. There are reports of residents waiting for long periods for assistance, and in one case, a resident's call button was not working.
• The quality of food is criticized in one review, with a family member having to bring outside groceries and meals.
• There are complaints about the staff not being warm and courteous, with a strong recommendation against placing loved ones in the facility due to these experiences.

Overall:

While Spring Arbor of Leesburg receives a lot of praise for its caring staff, spacious and well-maintained facility, and quality of life, there are significant concerns regarding staffing issues and the responsiveness to residents' needs. Prospective residents and their families should consider these reviews to make an informed decision.