Sprenger Health Care Massillon

Positive Reviews:

• Many residents and staff feel like they are part of a big, loving family, with great care and a great environment.
• Staff members, including those in housekeeping, dietary, and activities, are passionate about their roles and genuinely care for the residents' welfare and best interests.
• Residents enjoy the food, cleanliness, activities, and the sense of community among each other.
• Family members of residents have observed the facility to be very clean, with plenty of staff who are extremely nice.
• Employees, including STNAs, find the facility to be a clean, happy place to work, with great food and never understaffed.

Negative Reviews:

• Some reviews criticize the facility for being old, dirty, and outdated, not matching its advertised appearance.
• Concerns have been raised about the facility being short-staffed, lacking new supplies, and prioritizing appearance over genuine care.
• There are allegations of fake reviews being posted by the administration, with claims of budget cuts affecting the quality of food and activities, and insufficient staffing levels.
• A report of neglect was mentioned, where a resident did not receive proper care, including necessary therapy and nutrition, leading to significant health deterioration.

Mixed Feedback:

• While many reviews praise the staff's caring nature and the facility's cleanliness, others express dissatisfaction with the level of care, particularly from the nursing staff, though aides were noted to be nice and helpful.
• One review mentioned an issue with a resident's clothing going missing, suggesting a need for better personal item management.