Southgate Health Care Ctr

Positive Reviews:

• Many reviewers commend the Physical Therapy Department at Southgate for their outstanding job, highlighting their recommendation for anyone in need of physical therapy.
• The nursing and CNA staff are praised for being beyond amazing, with a particular emphasis on their dedication and caring nature.
• Several reviews express gratitude towards the entire staff for their hard work and caring attitude, with some planning to visit again to express their thanks.
• The attention to detail in patient grooming and well-being is noted as commendable, reflecting positively on the staff's efforts.
• Rehabilitation services, including physical and occupational therapy, are highlighted as the best around, with staff being described as accommodating, caring, loving, and compassionate.
• Some reviewers express their satisfaction with the choice of Southgate for their loved ones, thanking the staff for their excellent care.
• The facility is described as clean, with friendly staff, good food, and a professional and caring approach towards residents.
• Special mention is made of the spiritual services provided, adding a positive note to the residents' and staff's well-being.
• Maintenance and staff support, especially in assisting with mobility aids, are appreciated.
• Nurse Amanda and her team receive specific praise for their excellence.

Negative Reviews:

• One review criticizes the facility for declining quality of care in long-term stays, mentioning specific issues with medical equipment and care leading to a patient's death.
• Another review describes the facility as dirty, with lazy aides, overworked nurses, and poor management, advising against placing family members there.
• A particularly negative review describes the facility as the worst healthcare facility, with staff that does not care about patients or residents, and difficulty in contacting management.

Mixed Feedback:

• While many reviews are overwhelmingly positive, praising the staff's care, the facility's cleanliness, and the quality of the therapy services, there are significant concerns raised about the quality of long-term care, management responsiveness, and overall facility conditions in some negative reviews.