Southern Pines Gracious Retirement Living

Pros:

• Residents appear extremely pleased with the facility, highlighting the great food and friendly staff.
• Facility is clean, with staff making an effort to call residents by their names, creating a personal touch.
• Some residents have had long-term positive experiences, appreciating the excellent food and management.
• The Cottages offer spacious and nice living arrangements, separate from the main building.
• Some meals, especially soups, rolls, and desserts, receive praise for their quality.
• Residents enjoy a variety of amenities and activities, including a well-organized library.

Cons:

• One review mentions verbal abuse from the manager towards residents.
• Service inconsistencies noted, with staff turnover affecting meal times and quality.
• Breakfast options are limited, particularly for those with dietary restrictions like diabetes.
• Some meals are criticized for being overcooked or lacking in quantity.
• Concerns raised about the facility housing individuals who may require more care than what is provided in an independent living setting.
• Only one elevator available, raising safety concerns in emergency situations.

Mixed Feedback:

• While some residents and their families have had excellent experiences, others cite specific areas needing improvement, particularly in food service and staff consistency.
• The living experience seems to vary significantly between those in the main building and those in the Cottages.