Southern Oaks Rehabilitation And Healthcare Center

Reviews of the facility present a mixed picture, with some highlighting the caring nature of the team and others expressing dissatisfaction with the level of care and management. Positive comments mention a wonderful team of caring individuals, top-notch social workers, directors, and physical therapy staff, as well as friendly and hardworking nurses and CNAs. Some reviewers appreciated the efforts under difficult conditions and found the staff to be friendly and professional, with one noting a clean environment and helpful staff.

However, several reviews raise serious concerns about the facility. Complaints include inconsistent food quality, lack of private rooms and in-room showers, and a smell that was initially off-putting. Some reviewers found the care to be subpar, with reports of neglect, rudeness from some staff members, and a lack of attention to patient needs. Concerns were also raised about the facility's handling of patient rehabilitation and discharge processes, with some families feeling their loved ones were not properly cared for or were prematurely discharged. One review mentioned a negative personal experience affecting their family dynamic due to the behavior of a staff member.

Overall, while there are instances of positive feedback regarding the care and environment, a significant number of reviews express dissatisfaction with the quality of care, staff behavior, and facility management. Prospective patients and their families may want to consider these mixed reviews carefully when making decisions about care.