Southern Hills Healthcare And Rehabilitation

Reviews of the healthcare facility present a mixed picture, highlighting both positive and negative experiences. Some reviewers praise the facility for its caring and professional staff, clean environment, and the quality of care provided to their loved ones. They commend specific aspects such as the supportive and friendly nature of the staff, the facility's cleanliness, and its great location. Positive experiences also include detailed accounts of how staff members, including nurses, aides, and physical therapists, have gone above and beyond to assist and care for residents, making them feel at home and well looked after.

On the other hand, several reviews express significant concerns about the facility, including allegations of poor management, lack of structure, and unprofessional behavior among some staff members. Complaints include instances of neglect, such as residents being left unattended, poor hygiene, and safety hazards within the facility. Some reviewers describe their experiences as traumatic, citing verbal abuse, lack of communication, and inadequate response to serious health concerns. There are also mentions of staff being described as lazy, with some residents reportedly not receiving timely assistance or proper medical care.

Despite these criticisms, there are accounts of positive interactions with the facility's administration and staff, with some reviewers specifically naming employees who have provided exceptional support and care. The facility is also noted for its welcoming atmosphere and the efforts made to accommodate residents and their families, including arranging special care planning sessions and responding to special requests.

In summary, while there are numerous accounts of positive experiences and commendations for the caring nature of the staff and the cleanliness of the facility, there are also serious concerns raised about management practices, staff behavior, and the overall quality of care provided. These reviews suggest a need for potential improvements in certain areas to ensure the well-being and satisfaction of all residents and their families.