Southern Care II

Reviews of Southern Care reveal a mixed bag of experiences, ranging from highly positive to significantly negative. Some reviewers appreciate the facility for its cost-effectiveness, friendly and attentive staff, and the quality of food provided. The facility is described as having a homey, down-to-earth atmosphere with a warm and cozy yet open and inviting environment. Activities such as bingo, crafts, and music are mentioned, contributing to a comfortable living atmosphere for residents.

However, several concerns are raised across the reviews. Staffing issues, particularly during the pandemic, have been a challenge, though there are signs of improvement. The integration of dementia care residents with regular elderly care without separate units is highlighted as a problem by some. Concerns about cleanliness, slow response times at night, and the maintenance of the facility are also mentioned. Additionally, there are reports of residents' belongings being lost, including clothes and prescription glasses.

On a more positive note, many reviewers express satisfaction with the level of care provided, noting that the staff treats residents like family members and communicates well with families, especially during challenging times like the pandemic. The facility is praised for its reasonable monthly rates, considering the amount of care and assistance provided. Some families have had long-term positive experiences, with their loved ones staying at the facility for several years and receiving excellent care until their passing.

Despite the criticisms, there are recommendations for Southern Care from several reviewers who believe that the facility offers a good value for the care provided. The main areas for improvement identified include better separation of care units, enhanced cleanliness, and more attentive night-time care.