Southerland Place - CLOSED

Reviews of Southerland Place reveal a mix of experiences and opinions, highlighting the facility's strengths and areas for improvement. Many reviewers praise the physical appeal and well-kept nature of the community, noting its peaceful, quiet atmosphere and attractive decor. The staff is frequently described as nice, very cordial, and willing to go the extra mile to assist residents and their families. The care provided, including nursing assistance, meals, snacks, and various activities, is generally well-regarded, with specific mention of the quality of food and the effort to engage residents in activities.

However, some reviews point out challenges, including issues with staff responsiveness and the level of proactive medical care. There are mixed feelings about the adequacy of exercise and engagement opportunities for residents, with some families feeling more could be done to encourage physical activity. The community's approach to dealing with dementia patients and the lack of a dedicated memory care unit are also noted, with some families expressing satisfaction with the care provided under these circumstances, while others see room for improvement.

On the administrative side, the leadership and staff at Southerland Place receive commendations for their caring and attentive approach, with several reviewers specifically mentioning the positive impact of the director's nursing background. The facility's ability to create a home-like atmosphere and treat residents as part of a family is frequently highlighted as a strong point.

Despite the generally positive feedback, some reviewers express concerns about the facility's cost, noting it as pricey, especially in comparison to other options. There are also comments about the need for cosmetic updates and a more modern feel to match the high standards of care and living conditions expected by residents and their families.

Overall, Southerland Place is described as a caring and welcoming community with a strong emphasis on making residents feel at home. While there are areas for improvement, particularly in terms of staff responsiveness and facility updates, many families have had positive experiences and appreciate the level of care and attention their loved ones receive.