South Mountain Memory Care

Positive Reviews:

• South Mountain Memory Care is highly praised for its exceptional care, especially for residents with memory impairment. Staff members, including nurses and support staff, are noted for their professionalism, kindness, and dedication to treating residents like family.
• The facility is commended for its cleanliness, attention to detail, and the personalized care provided due to its smaller size. This allows for more attention and engagement with residents, encouraging participation in activities.
• Family members appreciate the community's efforts to maintain communication and comfort, especially during end-of-life care, highlighting the staff's compassionate approach.
• The building's design and amenities, including individual rooms, dining area, garden, and front porch, are appreciated for creating a homely and welcoming environment.
• South Mountain Memory Care's management and ownership are recognized for their commitment to implementing best practices in dementia care and for their attention to detail, attributed to the local family ownership.

Negative Review:

• There is a mention of neglect by workers and unprofessional behavior by the management team, advising against bringing family members to the facility.

Mixed Feedback:

• While the facility is praised for its beautiful design, spacious rooms, and engaged staff, the price point was considered too high for some families.
• Another potential resident found the facility to be ideal in terms of environment and staff engagement but ultimately too far for frequent visits, highlighting the importance of location in the decision-making process.