South Lyon Senior Care And Rehab Center

Reviews of this senior living facility present a mixed picture, with experiences ranging from exceptional care to serious concerns. Some reviewers highlight the compassionate and attentive care their loved ones received, mentioning that staff members treated residents like family, provided top-notch care, and were friendly and accommodating. Special mentions were made about the quality of care, the cleanliness of the facility, and the efforts made to keep residents comfortable and well-cared for.

However, other reviews raise significant issues regarding the facility's administration, staff behavior, and overall safety protocols. Concerns include unfriendly and confrontational administration, inadequate staff training to recognize signs of distress, poor facility maintenance such as old mattresses and lack of heating, and a lack of morale among staff. There are alarming reports of neglect, with residents left unattended for long periods, leading to health complications like UTIs. The facility's handling of COVID-19 protocols was also criticized, with reports of inadequate screening and resulting infections.

Communication issues were noted, with some reviewers experiencing difficulty in getting responses from the facility's staff or administration. There were also complaints about the facility's approach to staffing and allegations of discriminatory practices.

Overall, while some families have had positive experiences, suggesting that the facility can provide loving and respectful care, there are significant concerns that potential residents and their families should consider. The contrasting experiences highlight the importance of thorough research and consideration when choosing a senior living facility.