Sooner Station University North Park

Negative Reviews:

• Concerns about the facility's director being immature and irresponsible, with accusations of favoritism and harassment towards employees.
• Reports of rude employees and verbal abuse, with complaints about the handling of such issues by the home office.
• Experiences of unclean areas, unqualified staff in the food area, and overall lack of care for the elderly.
• Complaints about the cleanliness of rooms and lack of communication between the facility and family members regarding health issues.
• Residents feel that the services provided do not justify the high price, citing unfulfilled promises and constant staff shortages.

Positive Reviews:

• High praise for the facility's cleanliness and the quality of care in the memory care section.
• Assisted living side receives commendation for significant improvement in residents, with staff being described as kind, loving, and helpful.
• Positive feedback on the facility's newness, the quality of food, and the helpfulness of aides in the memory care section.
• Appreciation for the nice rooms, clean communal spaces, and the varied and well-laid-out floor plans.
• Gratitude expressed for the amenities, food, and staff efforts to strive for perfection in both independent living and assisted living sections.

Mixed Reviews:

• Some residents and visitors are impressed with the facility's appearance and staff but have concerns about specific operational aspects like cleanliness and communication.