Sonoma Acres Assisted Living

Positive Reviews:

• Sonoma Grove is praised for its bright environment with lots of natural light and big windows showcasing beautiful views.
• Residents appear to be well-cared for, with reports of them being clean, neat, and actively involved in activities.
• Visitors note the friendly and caring staff, and the happiness of the residents, especially during arts and crafts classes.
• The facility has undergone remodeling and upgrading under new ownership, leading to a very clean and aesthetically pleasing environment.
• Located on beautiful grounds in a quiet setting, the great room is highlighted for its wonderful views, tasteful decoration, and cleanliness.
• The staff, including the owners Alex and Julia, are commended for their hands-on and attentive care.

Neutral Reviews:

• It's important to note that Sonoma Grove, established in March 2020, is under new ownership and management, replacing the old Sonoma Acres. Reviews prior to March 2020 do not pertain to the current establishment.

Negative Reviews:

• Some reviews express concerns over the prioritization of financial gain over patient care, mentioning ignored complaints and concerns, delayed pest control, and inadequate staffing.
• There are alarming reports of health and safety violations, including lack of air conditioning during summer, insufficient help with bathing and toileting, and restricted phone access for residents.
• Staff are reported to be overburdened, taking on multiple roles such as janitor, food service, and med tech simultaneously.
• There are accusations of mistreatment and verbal abuse towards residents.