Sonnet Hill Senior Living

Positive Reviews:

• Many reviewers have praised Sonnet Hill for its exceptional care, particularly for residents with specific needs such as FTD and dementia. The staff is described as loving, kind, and highly skilled, creating a secure and happy environment for residents.
• The facility itself receives compliments for its beautiful new construction, cleanliness, and well-designed spaces that include large individual rooms, activity rooms, movie rooms, and exercise rooms.
• Activities and amenities are tailored to residents' interests and needs, with a focus on individualized care plans. The facility is also pet-friendly, adding to the comfort and homeliness of the environment.
• Family members and friends of residents appreciate the warm and welcoming atmosphere, the professionalism and passion of the staff, and the open transparency during the decision-making process.

Negative Review:

• One reviewer reported a negative experience with staff being rude over the phone, including making fun of the caller's name and hanging up on them. This reviewer strongly advised against the facility based on this interaction.

Overall:

Most reviews of Sonnet Hill Senior Living are overwhelmingly positive, highlighting the excellent care, beautiful facility, and dedicated staff. The majority of family members and friends feel confident in the care their loved ones receive and are impressed by the facility's approach to individualized care and activities. However, there is a report of unprofessional behavior by staff over the phone, which is a concern that potential residents and their families might want to consider.