Somerset Retirement Village

Negative Reviews Summary:

• Several reviewers have reported extremely poor management, describing them as unprofessional, rude, and uncaring towards residents and guests.
• There have been multiple security concerns, including vehicles being opened and stolen, unauthorized people using the pool facilities, and even an assault on a resident.
• Complaints about the leasing process, with some residents claiming they were misled into signing longer leases than intended.
• Issues with apartment maintenance, including unaddressed damage and inadequate responses to repair requests.
• Concerns over rent increases without improvements to the apartments, alongside reports of poor living conditions such as mold, leaks, and electrical problems.
• Some residents have experienced problems with getting their security deposits returned, with one report of only receiving half back without a proper explanation.

Positive Reviews Summary:

• A few residents express satisfaction with their living experience, highlighting a great community atmosphere and efficient maintenance team.
• Positive mentions of the amenities, including the pool and indoor washing facilities.
• One reviewer specifically praises a staff member for being amazing and helpful.

Overall: While there are a few positive comments about the community and staff, the overwhelming majority of reviews criticize the management and raise serious concerns about security, maintenance, and leasing practices.