Somerset Commons

Many residents have expressed high satisfaction with the professionalism and responsiveness of the staff at Somerset Commons. The maintenance team, led by Henry and his assistant Angel, along with Mariana Arzola, the community manager, have been praised for their timely, professional, and friendly service. Residents appreciate the quick response to repair requests, with some noting that issues are addressed the same day they are reported.

However, there was a report of poor service during an emergency situation, where the provided contact number was invalid, leaving the resident without assistance.

The community atmosphere is described as quiet and friendly, with many residents feeling at home and planning to stay long-term. The staff, including Victoria, has been commended for their helpfulness, politeness, and patience, making residents and their families feel welcome and cared for.

Features such as in-unit washers and dryers, spacious apartments, and the overall cleanliness and maintenance of the apartments have been highlighted positively. The community is also appreciated for its affordability and the sense of security it offers to seniors.

While there is overall satisfaction with the management and maintenance services, some residents have noted that repairs can sometimes take time, though they appreciate the staff's efforts to be helpful and efficient.

In summary, Somerset Commons is highly recommended by its residents for its caring staff, well-maintained facilities, and the sense of community it fosters among seniors.