Somerset Assisted Living

Positive Reviews:

• Many reviewers have praised Somerset Assisted Living for its excellent staff, management, and the quality of care provided. The staff at every level has been described as thoughtful, caring, and exceptional, especially for residents nearing end of life.
• Several reviewers highlighted the welcoming environment, the variety of activities, services, and the quality of food as major positives.
• Some employees and former employees have expressed satisfaction working at Somerset, citing a family-like atmosphere, good management, and a sense of belonging.
• Family members of residents have noted the facility's attentiveness to individual needs and the effort to make transitions smooth and worry-free.

Negative Reviews:

• There have been complaints about the facility being understaffed, leading to inadequate care for residents. Some staff members reported being overwhelmed and unable to respond to residents' needs promptly due to the high ratio of residents to caregivers.
• Concerns were raised about the facility's cleanliness, with mentions of unpleasant odors in the hallways.
• Some reviewers have criticized the management for being uncaring and unprofessional, particularly in handling staff concerns and resident care.
• There were instances of mismanagement reported, such as showing a deceased resident's room to the public without family permission and issues with handling hospice situations inadequately.

Mixed Reviews:

• While many reviews are positive, highlighting the care and environment, there are significant concerns about staffing levels, management practices, and the handling of specific care situations.
• The inconsistency in meal times was mentioned as a minor issue compared to the overall positive experience.

Overall, Somerset Assisted Living receives a mix of highly positive reviews for its staff, care quality, and environment, alongside critical feedback regarding management practices and staffing issues.