Somerford Place Of Redlands

Negative Experiences:

• Concerns about the handling of elderly belongings and notification in the event of a resident's passing.
• One instance of a family feeling unsupported and described a staff member as unpleasant and condescending when their loved one's needs were deemed too complex for the facility.

Positive Experiences:

• High praise for the specialized Alzheimer’s community, with staff members providing compassionate and professional care.
• Residents and their families appreciate the team effort in ensuring the best care, with many noting the positive adjustment and encouragement provided.
• Several reviews commend the facility for its engaging environment, especially for those with dementia, highlighting the variety of activities and the Montessori learning approach.
• Staff across various roles, from executive directors to caregivers, are recognized for their dedication, warmth, and professionalism.
• The community is described as inviting, clean, and upbeat, with staff being helpful, supportive, and kind.
• Some families have noted the facility's effectiveness in making the transition smooth and keeping costs in line with expectations.
• Several employees express pride in working at the facility, emphasizing the team's commitment to providing excellent care and making each day amazing for residents.

Mixed Experiences:

• While many reviews are overwhelmingly positive, highlighting the care, environment, and staff, there are instances where expectations were not met, particularly in communication and handling specific care needs.