Somerford House Frederick

Several reviews highlight concerns about the welfare of residents, specifically mentioning instances where family members are reportedly forbidden from visiting or contacting their loved ones. These reviews call for intervention and express distress over the perceived isolation of residents from their families.

Conversely, numerous reviews praise Somerford for its exceptional care, particularly in memory care and assisted living. Families commend the staff for being organized, caring, and supportive during challenging transitions. The small community feel, personalized attention, and the range of activities available are frequently mentioned as positive aspects. Staff members are lauded for their responsiveness, kindness, and the genuine care they provide to residents.

Some reviews specifically thank the staff for making transitions from independent living to assisted living smoother and for ensuring residents feel welcomed and comfortable. The facility's environment, including its cleanliness, the quality of meals, and the overall atmosphere, receives high praise. The staff's dedication to maintaining a warm and comfortable atmosphere is noted as a significant factor in the positive experiences of residents and their families.

However, there are repeated concerns about restrictions on visitations and communications, which have caused distress among some families. These contrasting experiences suggest a complex picture, with many families expressing gratitude for the care provided, while others raise serious concerns about the welfare and rights of the residents.