Somerby Franklin

Reviews of the senior living community present a mixed picture, highlighting both positive and negative experiences. Many reviewers praise the beautiful community, the attentiveness and friendliness of the staff, and the variety of activities available for residents. The community is described as luxurious, well-maintained, and offering a pleasant living environment with great care, especially in the memory care unit.

However, several concerns have been raised regarding the management and quality of care. Issues such as underpayment of staff, understaffing, and lack of proper scheduling have been mentioned, suggesting a need for better management practices to retain and support the workforce. Some reviews express serious concerns about the care provided to residents, including instances of neglect, inadequate nourishment, and unaddressed health and hygiene issues. There are also complaints about the reduction of services, increased fees, and a perceived decline in the quality of meals and housekeeping.

Despite these criticisms, there are positive remarks about the community's efforts to keep spirits up during challenging times, such as the COVID lockdowns, and the presence of caring staff members who strive to make a difference. The community is also commended for its beautiful facilities and the sense of family and fellowship it promotes among residents and their families.

In summary, while there are notable areas for improvement, particularly in management and care quality, many aspects of the community are appreciated and valued by residents and their families. Prospective residents and their families are encouraged to consider both the positive experiences and the areas of concern when making a decision.